Refund Policy

At Kye Kelli Hair Care, we take pride in the quality, safety, and integrity of our products. Due to the personal-care and hygiene nature of our hair care products, ALL SALES ARE FINAL.

We do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Ordering the wrong product
  • Disliking the scent, texture, consistency, or results
  • Products that have been opened, used, tested, or altered
  • Allergic reactions or individual sensitivities
  • Shipping delays once an order has been transferred to the carrier
  • Incorrect shipping information provided by the customer
  • Sale, promotional, discounted, or bundle purchases

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, or incorrect, please contact us within 3 calendar days of delivery.

To be eligible for review, please provide:

  • Your order number
  • Your full name
  • A clear description of the issue
  • Clear photographs of the product
  • Photographs of the shipping box and packaging
  • Photographs of the shipping label, when applicable

Claims submitted after the 3-day period may not be eligible for replacement or resolution.

If we determine that the product was damaged in transit, defective, or shipped incorrectly, Kye Kelli Hair Care may, at its discretion, provide a replacement, store credit, or refund for the affected item.

Shipping Damage

Please inspect your order immediately upon delivery. Keep all original products, packaging, boxes, and shipping materials until your claim has been reviewed.

Do not discard damaged items unless instructed to do so by Kye Kelli Hair Care.

Lost or Stolen Packages

Kye Kelli Hair Care is not responsible for packages that have been confirmed as delivered by the shipping carrier but are later reported as lost, missing, or stolen.

If your tracking information shows your package as delivered but you cannot locate it, please contact the shipping carrier directly and check with household members, neighbors, leasing offices, mailrooms, or other secure delivery locations.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Kye Kelli Hair Care is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order is returned and must be reshipped.

Order Cancellations

Because orders may begin processing shortly after they are placed, orders cannot be guaranteed to be canceled or changed once submitted.

Once an order has been processed or shipped, it cannot be canceled.

Allergies & Sensitivities

Customers are responsible for reviewing product ingredients before use. We recommend performing a patch test before using a new product, especially if you have known allergies or sensitivities.

Individual results may vary.

Final Sale

By completing a purchase from Kye Kelli Hair Care, you acknowledge and agree that:

ALL SALES ARE FINAL, except in cases where Kye Kelli Hair Care confirms that an item arrived damaged, defective, or was shipped incorrectly.

For questions regarding an order, please contact: 

For any questions regarding returns, refunds, damaged items, or order issues, please contact us at returns@kyekelli.com

Kye Kelli Hair Care
Website: kyekelli.com
Email: [returns@kyekelli.com]

Last Updated: September 23, 2026