FAQ

At KYE KELLI PRO, we are committed to delivering your order quickly, safely, and efficiently.

Processing Time

  • Orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
  • During product launches, promotions, or holiday seasons, processing times may be slightly longer.
  • You will receive a confirmation email once your order has been placed and a tracking number when your order ships.

Shipping Methods

  • We offer standard and expedited shipping options at checkout.
  • Shipping rates are calculated based on your location and the weight of your order.
  • Delivery times are estimates and begin after your order has been processed.

Domestic Shipping

  • We currently ship throughout the United States.
  • Standard shipping typically arrives within 3–7 business days after shipment.

Lost or Delayed Packages

Once a package has been shipped, delivery is the responsibility of the shipping carrier (USPS, Fed Ex, UPS). If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you need additional assistance, our customer support team is happy to help.

Incorrect Shipping Information

Please verify your shipping address before placing your order. KYE KELLI PRO is not responsible for delays or additional shipping charges due to incorrect or incomplete addresses provided by the customer.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item(s) and packaging. We will work quickly to resolve the issue.

Return & Refund Policy

Your satisfaction is important to us. Because our products are personal care items, we have the following return policy in place.

Returns

For health and safety reasons, opened or used hair care products cannot be returned or exchanged.

We accept returns only if:

  • The product is unused and unopened.
  • The return is requested within 14 days of delivery.
  • The item is in its original packaging and in resalable condition.

Customers are responsible for return shipping costs unless the return is due to our error.

Non-Returnable Items

The following items are not eligible for returns:

  • Opened or used hair care products
  • Products damaged due to misuse
  • Clearance or final sale items
  • Gift cards

Refunds

Once your return has been received and inspected, we will notify you of the approval or denial of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for your financial institution to process the refund.

Exchanges

We replace products only if they are:

  • Damaged during shipping
  • Defective upon arrival
  • Incorrect items sent by our fulfillment team

Please contact us within 48 hours of delivery and include your order number along with photos of the product and packaging.

Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet entered processing. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding your order, shipping, returns, or refunds, please contact our customer service team.

Email: kelliresearchlab@gmail.com

Thank you for choosing KYE KELLI PRO. We appreciate your trust and look forward to helping you achieve healthier, stronger, more beautiful hair.